Privacy Policy.

1. Who we are

MAD Multimedia Marketing provides website, marketing, software development and IT & PC services, and develops its own digital products and games. In this policy, "MAD", "we", "us" and "our" refer to MAD Multimedia Marketing.

Privacy enquiries can be sent to info@madmarketinggroup.com.au.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• identity and contact details such as your name, email address, phone number and business name
• project and enquiry information, including the service you are interested in, budget or timing information and notes you provide
• communications between you and MAD, including email and support correspondence
• billing, transaction and account information needed to quote, invoice and administer work
• website usage and technical information such as browser, device, approximate location derived from network information, pages viewed and analytics data
• information reasonably required to deliver a service, such as website credentials, business content, system information or technical logs
• for IT support, information stored on or visible through a device where access is reasonably necessary to diagnose or complete the work

We do not intentionally collect sensitive information unless it is reasonably necessary for an agreed service, you choose to provide it, or collection is otherwise permitted by law.

3. How we collect information

We generally collect information directly from you when you:

• submit a contact or enquiry form
• email, call or otherwise communicate with us
• request or accept a quote
• provide content, credentials, files or devices for us to work on
• use our website or interact with analytics, cookies or similar technologies

We may also receive information from a person acting on your behalf, a referral, a business you work for, or a service provider used to deliver the work.

4. Why we use personal information

We may use personal information to:

• respond to enquiries and prepare quotes
• provide, manage and support our services
• communicate about projects, bookings, repairs, accounts or support
• process invoices and maintain business records
• secure, maintain and improve our website, systems and services
• understand website usage and improve our marketing and user experience
• meet legal, accounting, insurance, security and regulatory obligations
• send marketing communications where you have consented or where otherwise permitted by law

5. IT support and information on devices

IT and PC work can involve access to storage devices, operating systems, user accounts, logs and files. We only intend to access personal information to the extent reasonably necessary to diagnose, repair, recover, configure or test the device or system you have asked us to work on.

You should tell us before work begins if a device contains particularly sensitive, confidential or regulated information so we can discuss an appropriate approach.

6. Who we may share information with

We may disclose information where reasonably necessary to:

• hosting, cloud and infrastructure providers
• email delivery and communications providers
• analytics, security and website service providers
• payment, accounting and invoicing providers
• domain, software, platform or integration providers involved in your project
• professional advisers, insurers or contractors who need the information for legitimate business purposes
• government, regulatory, law-enforcement or other parties where disclosure is required or authorised by law

We do not sell personal information to advertisers or data brokers.

7. Overseas processing

Some technology providers we use operate internationally. Personal information may therefore be stored or processed outside Australia, including in the United States, depending on the provider and service being used.

Where Australian privacy law applies, we take reasonable steps required by law in relation to overseas handling of personal information.

8. Cookies and analytics

Our website may use cookies, analytics and similar technologies to operate the site, remember preferences, understand traffic and improve performance. These technologies may collect technical and usage information about your browser or device.

You can usually control cookies through your browser settings, although disabling some cookies may affect how a website works.

9. Marketing communications

We may send marketing messages where you have consented or where permitted by law. Commercial electronic messages from MAD will include a way to unsubscribe where required. You can also ask us to stop marketing communications at any time by contacting us.

Submitting a project enquiry does not by itself mean you must subscribe to unrelated marketing communications.

10. How we store and protect information

Information may be stored in business systems, cloud services, email, project tools, accounting systems and secured devices used by MAD. We use reasonable administrative and technical measures appropriate to the information and the service being provided.

No method of electronic storage or transmission is completely risk-free. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal obligations.

11. Retention

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, to maintain appropriate business and project records, to provide ongoing support, or to meet legal, tax, insurance and dispute-resolution requirements.

When information is no longer required, we may delete, destroy or de-identify it where reasonably practicable and lawful.

12. Access and correction

You can ask whether we hold personal information about you, request access to it, or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

Email info@madmarketinggroup.com.au. We may need to verify your identity before providing access or making a correction. There may be circumstances where access can lawfully be refused, in which case we will explain the basis where required.

13. Privacy complaints

If you have a privacy concern, contact us at info@madmarketinggroup.com.au and describe the issue. We will review the complaint and aim to respond within a reasonable time.

If the Privacy Act applies to the matter and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Automated decision-making

MAD does not currently use personal information in automated decision-making that is intended to make decisions that significantly affect an individual's rights or interests. If that changes, we will update this policy where required.

15. Changes to this policy

We may update this Privacy Policy as our services, systems or legal obligations change. The current version will be published on this page with its latest update date.

16. Contact us